But fierce competition and customers that have become more and more demanding, have forced the most advanced supermarkets to look for new ways to improve productivity and customer service.Ĭonsidering that labor cost is one of the highest variable costs, without a doubt, one of the area’s most susceptible to improve is the workforce management, planning and scheduling. Over the past few years, leading supermarkets have dedicated great efforts to improve their processes and gain efficiency, with great results, reducing operating costs by up to 15% thanks to lean retailing initiatives. Article originally published in Linkedin by Alberto del Barrio, CEO of ORQUEST
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